Terms & Conditions

1. What Imourig Is

Imourig (“the Platform”, “we”, “us”) is an online marketplace connecting travelers with local experience operators in Morocco. We provide the technology that enables travelers to discover, inquire, and book activities such as surf lessons, desert tours, cooking classes, and other local experiences.

We are not a tour operator, travel agency, or transport provider. We do not directly deliver any experience listed on this platform. Each operator is an independent third party.

2. Acceptance of Terms

By accessing or using Imourig — whether as a traveler or operator — you agree to these Terms. If you do not agree, stop using the platform immediately.

3. Booking Requests

When you submit a booking request through Imourig:

• Your request is sent directly to the operator. It is not a confirmed booking until the operator explicitly confirms via email or message.
• No payment is collected by Imourig at the time of the request. Payment is arranged directly between you and the operator unless otherwise stated.
• You must provide accurate personal details (name, email, group size, date). Inaccurate information may result in the operator declining your request.
• A booking is confirmed only when the operator sends you a written confirmation.

4. Cancellations & Refunds

Cancellation policies are set by each individual operator and displayed on the experience listing page. Imourig is not responsible for enforcing refunds between travelers and operators. If a dispute arises, contact the operator first, then contact us at support@imourig.com.

Under Morocco Consumer Protection Law 31-08, if you purchased a digital service directly through Imourig, you have the right to withdraw within 14 days provided the service has not yet been performed.

5. Operator Independence

All experience operators are independent third parties, not employees or agents of Imourig. We do not control how they deliver their services. Imourig:

• Does not guarantee the quality, safety, accuracy, or availability of any listed experience
• Is not responsible for any injury, loss, damage, or dispute arising from your interaction with an operator
• Does not hold any insurance on behalf of operators or travelers
• Verifies operators in good faith but cannot guarantee all information is current

You book and participate in any experience entirely at your own risk. We strongly recommend checking that operators hold valid Moroccan licences for regulated activities (guide, instructor, transport), and purchasing appropriate travel insurance.

6. User Conduct

You agree not to:

• Submit false, misleading, or fraudulent booking requests
• Attempt to contact operators outside the platform to avoid platform fees (circumvention)
• Post fake reviews or manipulate ratings
• Use the platform to harass, threaten, or defame operators or other users
• Scrape, copy, or reproduce platform content without permission

Violations may result in immediate account suspension and, where applicable, legal action.

7. Reviews

Reviews submitted by travelers are moderated by Imourig before publication. By submitting a review, you confirm it reflects your genuine experience. We reserve the right to reject or remove reviews that are defamatory, fraudulent, or violate these terms. We do not edit the substance of reviews.

8. Limitation of Liability

To the fullest extent permitted by Moroccan law, Imourig is not liable for:

• Any personal injury, death, illness, or property damage during an experience
• Any financial loss arising from a cancelled, modified, or unfulfilled booking
• Indirect, consequential, or special damages of any kind
• Any content or representations made by operators on their listings

Our maximum aggregate liability to you for any claim arising out of or related to these Terms is limited to MAD 500 (approximately USD 50), or the amount you paid directly to Imourig, whichever is greater.

9. Operator Eligibility

To list on Imourig as an operator, you must:

• Be a legal resident of Morocco or hold a valid Moroccan business registration
• Hold all required licences for the services you offer (e.g. surf instructor certification, official guide licence, transport permit)
• Be at least 18 years of age
• Provide accurate and truthful information during registration

Imourig reserves the right to verify your identity and licences, and to reject or remove any listing that does not meet these requirements.

10. Platform Commission — 10%

Imourig charges a commission of 10% of each confirmed booking value (the total amount paid by the traveler for the experience).

• Listing is free. No monthly fees, no setup fees.
• Commission is calculated on the full booking price (price per person × group size).
• Invoices are issued monthly for all completed bookings in the prior calendar month.
• Payment is due within 14 days of invoice date, by bank transfer or other agreed method.
• Operators who fail to pay within 30 days of invoice may have their listings suspended or removed.
• Imourig may change the commission rate with 30 days written notice. Continued use after notice constitutes acceptance.

11. Operator Responsibilities

As an operator, you are solely responsible for:

• Delivering experiences as described in your listing
• Responding to booking requests within 24 hours
• Maintaining appropriate insurance for your activities
• Complying with all applicable Moroccan laws (safety, licensing, tax)
• Declaring and paying any applicable Moroccan income tax on earnings
• Accurately reporting all confirmed bookings to Imourig for invoicing
• Handling cancellations and refunds according to your stated cancellation policy

12. Prohibited Conduct (Operators)

Operators must not:

• Circumvent commissions — redirecting travelers to book directly off-platform to avoid the commission is a material breach of these terms and may result in permanent removal and legal action to recover owed fees
• Post false availability, pricing, or qualifications
• Solicit or offer bribes for positive reviews
• List experiences in categories where you do not hold the required licence

13. Listing Approval & Removal

All listings are subject to approval by Imourig before going live. We reserve the right to reject any listing without explanation, or to remove a live listing at any time if it violates these terms, contains inaccurate information, or receives sustained negative feedback. Operators will be notified of removal where possible.

14. Operator Indemnity

You agree to indemnify, defend, and hold Imourig harmless from any claim, liability, damage, or expense (including reasonable legal fees) arising out of your listings, your delivery of experiences, your conduct with travelers, or your breach of these Terms.

15. Intellectual Property

All original content on Imourig (text, design, code, branding) is our property or licensed to us. Operators retain ownership of their listing content but grant Imourig a non-exclusive, royalty-free licence to display it on the platform and in marketing materials. You may share links and brief excerpts with attribution. Scraping, copying, or reproducing substantial portions without written permission is prohibited.

16. Governing Law & Disputes

These Terms are governed by the laws of the Kingdom of Morocco. Any dispute arising from these Terms will first be submitted to good-faith mediation. If unresolved within 30 days, disputes will be submitted to the competent courts of Casablanca, Morocco.

For EU residents, nothing in these terms removes your mandatory EU consumer rights.

17. Changes to These Terms

We may update these Terms at any time. Material changes will be notified by email (registered users) or by prominent notice on this page with at least 14 days notice before taking effect. Continued use after the effective date constitutes acceptance.

18. Contact

Legal questions: legal@imourig.com
Operator support: operators@imourig.com
Traveler support: support@imourig.com